At BunZo India Pvt Ltd, we prioritize the protection of Personal Information that we accrue, including, but not limited to, its collection, usage, processing, recording, storage, transfer, disclosure, handling, and receipt. This applies both within and beyond the interfaces of Our Sites in the provision of Our Services.
Outlined in the forthcoming text is our Privacy Policy, in compliance with the Rule 3(1)(a) of the IT Intermediary Rules. This document explains our measures to protect the personal information entrusted to us. Our commitment adheres to the extant Information Technology Act, 2000, along with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These provisions may be subject to future revisions. It should be noted that this document has the legal standing of an electronic record as per the IT Act and is produced by a computer system, thereby negating the necessity for physical or digital signatures.

BunZo India Pvt Ltd, established under the Companies Act 1956, is a leading enterprise recognized as "BunZo", "Company", "We", "Our" or "Us". Our business scope includes but is not limited to developing, establishing, managing, and operating a series of prominent restaurants, including Quick Service Restaurants and Eating Houses popularly known as "Restaurants". Our official website (www.bunzo.co.in) along with our mobile application platform, its successor sites, associated sub-domains, and various services and tools offered therein ("Sites"), are strategically devised to deliver comprehensive information, recommend services and products available at our various Restaurants, and to facilitate the ordering of products and services catering to your needs, directly fulfilled by BunZo or in partnership with third parties ("Service Providers").
Our Privacy Policy ("Policy") profoundly outlines privacy practices exclusive to our Sites. It addresses the handling of personal information by the Company, affiliates, directors, employees, consultants, service providers, contractors, and anyone authorized to manage personal data on behalf of BunZo, either within India or abroad for service purposes. By interfacing with our Sites and sharing your data, you, "You" or "Your", provide explicit consent for us to process your personal data in line with this Policy's provisions.
We reserve the right to modify, alter, or update the content on our Sites and this Privacy Policy without prior notice, pledging to maintain up-to-date and precise information across our digital platforms. It is pertinent to highlight that this Policy, compliant with current laws including the Indian Information Technology Act 2000 ("IT Act"), the SPDI Rules and the Intermediary Rules, may be revised and updated from time to time, reflecting its status as an electronic record under the IT Act, thus not requiring physical or digital signatures for validation.
We urge you to scrutinize this Privacy Policy with utmost attention. By using or engaging with our website, you confirm that you have duly read, comprehended, and consent to adhere to all the stipulations of this Privacy Policy, in addition to our Terms of Use and any other terms and conditions outlined on this website. Should you dissent to any of these terms or additional terms and conditions present on this website, please refrain from proceeding on this page, and abstain from accessing or utilizing our website.

Modifications to the Privacy Policy: Due to potential legislative changes or evolutions in BunZo's operations, it may become necessary to update the provisions of this Privacy Policy periodically. Therefore, BunZo recommends that you revisit this Privacy Policy routinely or each time you access or utilize the Sites to stay informed about any alterations. You hold the responsibility to peruse and agree to the Privacy Policy every time you engage with the Sites, and your ongoing use of the Sites will indicate your consent to comply with the most current version of the Privacy Policy.

The categories of information that we gather about you includes:
(a) Personal Information: This encompasses a variety of data you provide such as your name, gender, address, telephone number, email address, username, profession, password, date of birth, payment and credit card particulars, bank account information, purchase history, feedback, IP details and geographical location, digital device identity and specifications, information regarding your downloading of Publications including timings, interruptions, and outcome of such actions, the web address through which you reached the Sites, demographic data, views, registration or profile details shared through integrated services like social media platforms upon your approval, search your contacts with your permission, and other similar information related to the aforementioned that has been furnished to the Company; as well as any information the Company receives pursuant to these categories for the purpose of collection, reception, possession, utilization, processing, recording, storage, sharing, handling, and disclosure under a legitimate contract or otherwise. All such data is collectively recognized as "Personal Information".

(b) Aggregate Information: During your interactions with our Sites, we may collect broader information that does not personally identify you. This consists of data such as your IP address, duration of website or mobile app visit, browsing patterns, and similar 'Aggregate Information'. This Policy is not extended to information that you decide to make public or data that is openly accessible in the public domain, or information provided under the Right to Information Act, 2005, or any other prevailing laws. Such publicly disclosed information will not be considered as Personal Information under this Policy.
Moreover, your Personal Information will not be shared with any third parties apart from scenarios where such parties require your Personal Information to deliver the services you have requested, or when you have explicitly granted your consent, or if there is a need to address unlawful or illicit activities, suspected fraud, threats to any individual's safety or security, infringement of service terms, or to counteract legal claims. Extraordinary circumstances may entail compliance with stock exchange regulations, subpoenas, court mandates, or law enforcement requests compelling such disclosure. We provide your information to advertisers purely in a cumulative and non-identifiable manner.
Moreover, the Company is not responsible for assuring the privacy of any information that You reveal to service providers, merchants, or any third parties you may connect with via the Sites, and such information will not be considered as Personal Information that the Company is obligated to protect. By submitting Your Information to the Company, you grant Consent for its usage as described in this document.
You acknowledge that you are informed about:
(a) the collection of your Personal Information;
(b) the specific types of Personal Information being gathered;
(c) the reason behind the collection of your Personal Information;
(d) the potential recipients of your Personal Information; and
(e) the identity and location of the entity that is gathering and retaining your Personal Information.

The purposes for collecting the above Information include:

1. Improved service delivery and account management.
2. Gathering your feedback or reaching out concerning the Services.
3. Tailoring services to match your preferences and ensuring you receive no spam.
4. Documenting transactions for dispute resolution, handling inquiries, and other customer support activities, along with all other general administrative and business purposes.
5. Fulfilling our contractual commitments to you, if applicable.
6. Managing internal employee records in compliance with relevant data protection and employment laws, and providing employee benefits.
7. Administrative record-keeping and other service-related processes.
8. Ensuring the safety and protection of the Company's rights or assets.
9. Complying with legal requirements within India, including governmental reporting and statutory obligations.
10. Recording or monitoring specific calls, chats, and interactions as detailed further in our policies.
11. During regular business operations, sharing Personal Information with affiliates, company personnel, and third parties for processing on our behalf for purposes including statistical analysis, email or postal communication, client support, and delivery of services and information.
12. Managing the Sites, enhancing the content of Our Sites to deliver improved services to you, and ensuring that the content from Our Sites is displayed in the most efficient manner for you; all associated with the Company's business operations.




To gather the Information, we will utilize methods such as paper forms, contact centres, our Website (which includes the use of cookies), our Mobile App, email communications, promotional ventures, surveys, and mailings. Your participation in certain activities is voluntary, but may necessitate the submission of your Information. We are not accountable for confirming the veracity or precision of the Information you provide. Periodically, we may prompt you to refresh your Information with us on the Sites, via our contact centre, or through any sanctioned methods. This effort aims at ensuring that you remain informed about our services, including updates and enhancements. Should you not update your Information as requested, we bear no responsibility for any inability to notify you about any service updates or enhancements.

Information Accessibility:
Our collection of Your Personal Information assists us in providing the Sites to you, among other purposes. We employ all reasonably necessary measures to guard against unauthorized access, utilization, modification, dissemination, or destruction of Personal Information.
Information Preservation & Disclosure:
The protection of any Personal Information we accumulate and retain is ensured through proper safeguards, and such information is utilized, managed, documented, conserved, shared, and revealed in accordance with prevailing Indian legislation, including the IT Act, SPDI Rules, and Intermediary Rules. While we strive to protect your information, we cannot guarantee immunity from unauthorized third-party intrusions.
We or our appointed vendors, who are contractually obliged not to disclose any information, will store all information. We reserve the right to keep your Information indefinitely. By agreeing to these terms, you consent to the retention of all Personal Information for the duration necessary for its intended purpose or as required by law, whichever lasts longer. Non-Personal Information may be retained without time limitations.
In our data management practices, we adhere to the following guidelines concerning the collection, receipt, possession, use, processing, recording, storage, transfer, dealing, handling, and disclosure of information:
(a) We will ensure that Personal Information is pertinent and necessary for the purposes for which it is gathered and utilized.
(b) We will maintain Personal Information to be up-to-date and precise, with the Company undertaking reasonable efforts to modify or eliminate any inaccurate information.
(c) Personal Information shall be retained strictly for the duration required for its intended purpose or as mandated by law under the Intermediary Rules and other pertinent data privacy and/or employment legislation;
(d) We will implement proper safeguards to protect Personal Information against unauthorized or illegitimate access and handling, as well as to prevent its accidental loss, destruction, or damage.
The Information we gather and receive under this Privacy Policy may be shared or disclosed as follows:
1. To affiliated companies and corporate entities worldwide to help pre-empt identity theft, fraud, and other illegitimate activities; to correlate accounts to prevent misuse of our services; and to offer cohesive or co-branded services that you access through our Website.
2. In compliance with legal obligations like obeying subpoenas or similar legal procedures.
3. When we genuinely determine disclosure is critical to protect our rights, your safety or others, investigate fraud, or follow government requests.
4. To our trustworthy service providers who act on our behalf and are bound by this Privacy Policy without an independent right to use the Information provided.
5. In the event of a merger, acquisition, or asset sale involving our affiliated entities, the acquiring entity will inherit and handle the Information consistent with this Privacy Policy.
Additionally, third-party service providers might assist us in running our business, the Participating Website, or managing activities such as distributing newsletters or surveys on our behalf.



We will limit the sharing of your information with third-party entities strictly to the necessary purposes outlined. Your Information may be disclosed to third parties under a confidentiality contract that strictly prohibits them from further sharing the Information unless it's essential for the stated purpose. Notwithstanding these precautions, BunZo cannot be held responsible for any security breaches or the actions of any third parties that come into possession of Your Personal Information. Moreover, BunZo will not be liable for any damages or harm you may incur by divulging Your Personal Information to a third party, including through third-party websites, even if these websites are linked from our Sites.
You might receive promotional content, campaign details, corporate news, updates, or information on related products or services via email or other communication methods. Should you opt to receive such promotional materials, each correspondence will provide an option to unsubscribe, allowing you to opt-out at any time by following the instructions at the end of each email or by contacting us through our Website or Mobile App. You may also get offers through your mobile number or traditional mail on a selective basis. Administrative communications from us, such as notifications of changes or updates to our Privacy Policy, will be made via email. While you have the option to opt out of promotional emails, administrative messages will continue as long as you are active on the Website and/or Mobile App.
Our customer service team may reach out to you following an inquiry you've submitted, or to address any issue that has arisen with your account or with an offer you've engaged in. We use this interaction as an opportunity to better understand your involvement with the Website and/or Mobile App, aiming to tailor our services to match your interests.

Access to Information by Members:
Your privacy is a priority for us, and we are staunchly dedicated to maintaining the confidentiality of your information in our possession. We may reach out to you with potentially beneficial information regarding products and services through our telemarketing activities. Should you prefer not to receive our telemarketing communications, we invite you to register this preference with our call centre by providing the details of the telephone number you wish to exclude. Nevertheless, we retain the right to contact you via telephonic communication regarding services pertaining to your account. Moreover, we pledge to comply with the prevailing laws related to telemarketing and adhere to guidelines set forth by regulatory authorities, such as TRAI's Do Not Disturb ("DND") policy or equivalent regulations. Upon your registration for any such DND service, we will remove your telephone number(s) from our telemarketing lists within 30 working days, ensuring that you no longer receive unsolicited telemarketing calls.
Voice Call Recordings at the Contact Centre:
To enhance the quality of service for our customers, we engage in:
1. Recording voice calls to our customer care for service improvement purposes.
2. Reviewing the recorded calls to monitor quality and effectiveness.
3. Supervising customer care services to ensure excellence.
4. Sharing specific or all call recordings or reports containing any complaints received with our affiliate companies for customers registered with us on the Website, while strictly adhering to relevant privacy legislation.

The aforementioned processes are carried out, among other things, to:
1. Enhance customer fulfilment.
2. Ensure consistent quality management and optimize the customer journey.
3. Observe and examine trends and categories of queries/complaints presented by users.
4. Implement corrective actions to mitigate recurring issues or complaints.
5. Keep a log of the voice communications.
6. Facilitate and validate transactions conducted via telephone, and provide support in the event of any disputes.
Third-Party Site Links: Our Sites or activities on our Sites may offer links to external websites that could collect your Information. Moreover, these external sites may offer their own products and services independently. We are not accountable for the operations of these third-party sites, nor do we guarantee or endorse the adequacy or reliability of their security measures.
Cookies: On our Website, we employ cookies or similar tracking technologies. These cookies are small data files placed on your web browser to track your navigational activities on our site, compile analytics, identify usage patterns, and to oversee the Website's utility. They are designed for your user convenience and to help us manage an effective service. By agreeing to these Terms, you give your consent for our use of cookies and comparable technologies for the stated purposes.

Personal Information Security: We undertake comprehensive measures to prevent any unauthorized access, misuse, alteration, loss, or disclosure of your Personal Information. In the event that BunZo is acquired by, or merged with another company, we will ensure the new entity treats your data with the same level of care that we do. The email address provided by you will be used solely for sending you relevant information and updates, as well as addressing your inquiries and service requests. Should you opt to join our mailing list, you can expect emails with updates, news, or information related to our products and services. If at any point you wish to unsubscribe, instructions are provided in every email to facilitate this, or you can reach out via our Website.
We employ robust physical, electronic, and procedural safeguards for the protection of your Information. Access to your data is strictly limited to specific employees who need it to perform their job functions. To protect your Personal Information, we ensure that all sensitive information exchanges between you and BunZo are conducted via SSL-secured channels, encrypted and digitally signed for maximum security. These channels are particularly designed to safeguard personal and sensitive data, such as payment information, transmitted online. Nevertheless, your entitlement to claim damages is confined to statutory damages under the Information Technology Act, 2000; thereby, you release all BunZo entities and group companies from any claim of damages beyond this scope.
If you elect to use a payment gateway to complete a transaction on the Website or Mobile App, then your credit card information will be stored in accordance with the PCI-DSS or other applicable data security standards.

Collection of General Information: Our Company gathers General Information to, among other purposes, better comprehend user interaction and enhance the layout and functionality of the Website. We may use this information in an aggregated, anonymized form to inform publishers, partners, trusted affiliates, and advertisers about the usage patterns and demographics of our user base for any valid business purposes.
Opt-Out Rights: Should you prefer that your Information not be utilized as described here or if you wish to revoke your consent to the use of your Information, please reach out to us at reachus@bunzo.co.in. Please be aware that revoking consent or opting out may impact our ability to provide you with certain benefits or services. Additionally, if you opt not to share your name and/or mobile number, we may need to terminate your registration on the Website.